Nicole Crémel, Miguel Marquina and Roger Woolnough IT/User Support
In order to get more disk space users should normally contact their group or space administrators (on UNIX central machines), or their divisional representative (on NICE) - as explained later in the section "User Space Contact-Persons". However, to help out people who have an urgent need and who do not know whom to contact (or cannot wait for them), users can contact the UCO Help Desk. We explain in this article the precise policy to be adopted by the UCO regarding space management requests.
The UCO Help Desk has recently been authorised to grant space for all Computing Groups on both the AFS and Mail Server services. As the UCO already had the possibility to grant user space on NICE (PCs), this completes the coverage of all major central services.
When the Help Desk receives a user request to give more space on a service, the staff on duty may:
Service-wise we remind all users that the contacts for space extension requests are:
"Family Name"of the user (e.g.
"cremel"), press "Start_Search". Once a reply is received, first on the family name and next on the "code" for the group (e.g.
"CP"). All the administrators for this group will then be displayed, divided in three categories: the
"CounterSigners"(who are allowed to sign the "registration form"), the
"SpaceAdministrators". A column is used to specify the name of the
Note: The "Group Administrators" are the same
persons who can create computer accounts (or login). The command to be
used for changing quota on the UNIX services (AFS or MAILSERV)
"xspaceadm". On NICE this command is located at the
same place as
"xuserreg" (used for account creation).
Our overall priority with interventions dealt with by the Help Desk is the simplification of rules and actions to be followed. Since the Help Desk can already - since sometime - extend in 10Mb chunks the NICE (PCs) space, the present statement extends this ability to the other two major central services, AFS and MAIL. The self-limitation in the amount of space granted is to avoid entering into conflict with each group's space policy.
The following is a reminder of the strategy behind the actions taken by the Help Desk, adapted to the space allocation:
User.Registration@cern.ch). They will then decide whether the space requested should be either granted or passed on to the relevant contact for action/approval.