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Help Desk and User Area Refurbishment (Bldg. 513)
, IT/User Support
and Dave Underhill
Since 1972 the decoration in the User Area has been unchanged.
The lighting especially is now outdated and the whole area would
benefit from a thorough modernisation. With a move of the Computing Helpdesk
into the Computer
Operations room planned we have scheduled all the work for the
New Year shutdown period.
The work falls into two sections -
- A new Helpdesk window
Despite working in close proximity it is often difficult for the
Helpdesk staff to liase with the Console Operator. We have
therefore decided the merging of the two services into one Room, as
communication through one window would be more efficient for users
and supporters alike. The delivery and collection of some PC
material not involving transport will also be facilitated by this
move. The planned change involves the creation of a sliding window
for communication. Outside of Helpdesk hours the Operator on shift
will reply to questions on a best effort basis, and will be able to
record questions for resolution at the next available Helpdesk
session. We trust that this new situation will benefit everyone
concerned. The move is planned to take place on the last afternoon
of the year (when the Helpdesk is closed anyway) such that
everything is in place for the start of the New Year, on January 3rd.
- The User Area Refurbishment
Now some 28 years have passed since the Area was created and
clearly the time has come for modernisation and further
improvements. As of Friday December 17th, the User Area in building
513 will be unavailable and the self-service machines disconnected
and moved to the Computer Room. Over the New Year shutdown the
false ceiling and lighting will be replaced by a new modern
installation. The walls will be redecorated in neutral colours and
the present configuration of the Room updated. The work should be
completed for the start of the New Year and the 5 PCs, 2
Macintoshes and 9 X-terminals should be available for self-service
during the first CERN working day of 2000.