If you need help
Announcements Special 35th Anniversary Physics Computing
Questions and Answers from the Computing Helpdesk
Collected by the IT/User Support Team
Nicole Crémel (Editor) , IT/User Support
This is a collection of Questions & Answers that have been treated by the Computing Helpdesk managed by the User Support group.
N.B. The number in parentheses refers to
its relative numbering in the User Support "Question-Answer"
database, at URL:
Windows Support -(Hannes Schwarzbauer IT/User Support)
I want to mark some text in Word as deleted, i.e. crossed out with a horizontal bar (like one would do it on a draft paper), but still want to leave it visible.
The online help of Word doesn't seem to have any reference to
it, selecting keywords like
The online help is there, but the keyword to look for is
I'm trying to set up an Excel 97 macro, but when I want to save it
the system replies
As far as I can see, the macro and the Excel worksheet look correct, without any virus.
The process was interrupted while creating the temporary file,
either because you pressed the
The original file should be still intact and unless your
computer or workstation failed, the version of the file containing
your current changes is still open in memory. Save the file to an
alternate drive. If your computer or workstation did fail, you can
use the original file.
Which PCMCIA cards are allowed for a W2000 installation?
The only Ethernet cards that are currently (Dec. 2000) supported by the Win2000 installation at CERN are:
Intel EtherExpress PCI PRO10+, PRO100B 3c589 3Com EtherLink III adapter 3c90X 3Com EtherLink PCI adapter
I have connected my portable PC (running Windows 2000) to a special CERN DHCP socket foreseen for portables, but I cannot access the CERN domain or see any of its applications.
Computers need to be registered correctly in LANDB for Windows 2000 to work and deploy applications. In this case, the computer had not been registered as portable from the network database.
You can check your computer configuration at
The PC has to be registered correctly and you will have to wait for the active directory synchronisation to complete.
How can I find out the name of my PC? (It is not written on the PC).
Note: it is good practice to stick a label with the PC name on top of the screen (for quick identification).
I have received a file on my PC by mail, and I was told to first run a virus check on it before opening. How?
When looking at a given template with WORD 97 I see things such as
This means that the document is form protected. You have to select:
I have an HP Omnibook 6000, running W2000. When I try to go into "standby" mode I get a message saying that
"the SMS Virtual Keyboard driver is preventing the machine from entering standby mode. Please close all applications and try again. If problem persists you may need to update the driver".
I closed all applications, but nothing changed.
This usually means the user has installed some additional software. Un-installing it should solve the problem.
In one particular case, FrameMaker was installed along with Adobe type manager 4.0. By removing Adobe type manager the problem was solved.
UNIX Support (General) -
I cannot kill a process on ATLAS cluster. Why?
This is a known problem with AFS (November 2000) which has some difficulties to handle very large amount of files. This often results in make processes which are un-killable and the only solution is for the system manager to reboot the node where this process is running.
I want to empty completely one of my directories but 'rm' leaves files starting with a dot, e.g. .xyz.
I have a VT100 (VT200) terminal and I used it to connect to HPPLUS or RSPLUS, probably via a DECserver. It does not work anymore since January 2001.
Indeed with the VXCERN shutdown (Christmas 2000) those terminals are NOT supported anymore. The only solution to connect to CERN computing services is to change device (e.g. PC connected to the CERN Network).
I cannot run anymore
As from Tuesday, Feb.13 2001, the interfaces
New versions have been introduced on Tuesday, Feb.6, 2001 on the Linux based service LXPLUS; they will still be available on RSPLUS to ease the transition.
N.B. The interfaces on LXPLUS are nearly IDENTICAL to the ones currently in use: the only minor differences would come from a change in the version of the ORACLE tool used.
Access to Web version:
UNIX Support (Batch) -
It seems that all the batch jobs I have submitted have been
suspended because a user submitted another job with some
In most LSF clusters (e.g. in Atlas), batch queues have different
scheduling strategies. The policy is that shorter jobs have higher
priorities than others. In practice that means that longer jobs on
a particular node might be suspended (then resumed) to have shorter
requests get executed. This is automatically done by the LSF system
itself. That's why from time to time you may see requests in the
> bjobs -u all -m shiftatlas | grep atlas032b 556674 jleveque RUN 1nh atlas010@at atlas032b job2 Nov 9 10:29 556620 mommsen RUN 1nd atlas005@at atlas032b *pile_23.6 Nov 9 09:14 556624 mommsen SSUSP 1nd atlas005@at atlas032b *tpile_3.6 Nov 9 09:16
How I can check the output files of a job submitted with LSF while it's running?
The command is
If you look at
I want to run a job on LXBATCH which requires the machine to have
200 MB of memory. Some machines in LXBATCH have only 128 MB. Can I
specify the machine name (e.g.
In order to request a certain amount of memory for a batch job you
should use the
bsub -R "mem > 200" ...requests for the resource of at least 200 MB of memory.
Please do request a resource and _NOT_ a host. To check, if there are hosts available for a requested resource, you can use the command:
lsload -R "mem > 200 && public" lxbatchwhich shows some machines in the cluster LXBATCH, which are available for public use and which have more than 200 MB of memory.
More information on the batch system can be found at:
Mail Support -
When I sent a message to a mailing list it was rejected, because apparently the message was too long. Why? Is it a problem with disk space?
A size limit is imposed on messages sent to mailing lists. You can get this limit when you search this mailing list with SIMBA.
SIMBA is the Web interface that allows you to manipulate your own list(s).
Generally messages sent to mailing lists should not contain attachments (they should contain just URLs pointing to the files on the web).
How can I use "pine" from my new workstation without needing to type my Mailserver password?
Users with personal workstations need to use
If you see any problem with
If a mail client on W95/Nice (and maybe other systems) has set the
default character set to
The sender must changes the
What are the different e-mail addresses (contact points) related to the CERN Mail Service and their explanation?
The main contact point for all kind of general Mail issues is the
Computing Helpdesk that can be reached through
Some more specific e-mail addresses can be used for specific subjects:
Web Publishing -
What are the "calendaring" solutions recommended at CERN?
There is not yet any official/recommended solution for "calendaring".
A "Netscape CS&T Calendar" project had started (described at
Situation on January 2001:
What consequences does it have for the network if I occasionally listen to a web radio or tune into a TV programme? Do I seriously slow down my colleagues?
Clearly, if one person listens to the radio there is not too much traffic. If several people, and the people are all on a shared 10 megabit Ethernet then there can be an effect.
There is also a difference between listening to a particular broadcast and tuning into an all-day music station!
Video, of course, is much more traffic.
Text Processing -
When I run
dvips: ! Couldn't find header file ma1r8a.pfb
Nothing has changed with the TeX installation for almost two years
(1999). This error (which comes up more and more) is due to the fact that
users want to include EPS files that were generated on
Windows, where the
In most cases it is enough to generate an empty file for these
font files, e.g., the command
Conclusion: there is no general solution to that problem. If the
font is included in the EPS file(s), you can also eliminate the
comment specifying that font resource in the EPS file, so that
Scientific Software -(Nicole Crémel IT/User Support)
Where can I get documentation on Geant (Geant3 and Geant4)?
Documentation (manual) for Geant3 is available on paper (from the
Computing Helpdesk), or from the Web page
The Geant4 documentation is only available from the Web (not on paper) at URL:
I cannot compile programs with HBOOK on WGS (Sun Solaris-2.6 nodes). A simple program compiled with:
g77 chf77.f -o chf77 `cernlib packlib mathlib`gives many linker errors:
ld: warning: symbol `pawc_' has differing sizes: (file /var/tmp/ccSHE7Xf.o value=0x3a980; file /cern/pro/lib/libpacklib.a (hbook1.o) value=0x9c40); /var/tmp/ccSHE7Xf.o definition taken etc... Undefined first referenced symbol in file __aintf /cern/pro/lib/libpacklib.a(dztyp.o) __s_stop /cern/pro/lib/libpacklib.a(zend.o) etc...
There are two issues in your compilation procedure:
I cannot obtain a licence for a PaRC application and I would like to know who has all the available licences.
Problem licenses with CE application can happen when users
unknowingly take licences for a long time - e.g. either because an
A new tool can help users - specifically in the case you cannot obtain a licence and would like to know who has all the available licences. This tool is available under Unix and Windows.
Under Unix, it is called
On Windows (95 and NT) the same tool is available under:
Start menu -> Computer Aided Engineering -> Other tools -> Application StatisticsIt should be quite intuitive to use and there is a small on-line help.
First you should choose a product and click on it. Then a list
of features will be displayed. Click on a feature and you will see
a list of
Please note: only a subset of applications are included in
I would like to use the code FLUKA. Could you tell me how I can get it and on which Platforms it is available?
You get all information from the Fluka web site, at:
Are there several versions available for the
ASIS installs multiple versions of
When I try to run PERL with the DBI module on LXPLUS I have an error message:
lxplus012 ~> perl -e 'use DBI' Can't locate DBI.pm in @INC (@INC contains: /usr/lib/perl5/5.00503/i386-linux /usr/lib/perl5/5.00503 /usr/lib/perl5/site_perl/5.005/i386-linux /usr/lib/perl5/site_perl/5.005 .) at -e line 1. BEGIN failed--compilation aborted at -e line 1.On DXPLUS, it is fine.
This is because on LXPLUS your
About the author(s): Nicole Crémel is working in the User Support group and, with Roger Woolnough, is responsible for the supervision of operations of the Computing Helpdesk. Editing and revising the "Question and Answers" database is a daily task of most members of the group.