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Up: UNIX Workstation and
The currently-approved list of supported workstations includes HP Apollo
Domain Series, HP Series 700, DEC ULTRIX DECstations and VAXstations, DEC
OSF/1 Alpha, SUN Microsystems (SunOS 4 and Solaris 2), IBM RS/6000, Silicon
We will maintain up-to-date product descriptions and CERN price lists which
may be consulted at the Front Desk, both for vendor options and selected third
party equipment such as discs, memory, Exabytes, etc.
Advice will be available to select appropriate configurations. Where
necessary, users may be referred to more specialised teams such as CN/ASD
group for physics applications and databases, CN/CE for engineering
applications or ECP/RA (Werner Jank's Desktop Applications for Physics team).
For visiting groups, assistance will be available at the Front Desk for
submitting Internal Purchase Requisitions to Finance Division.
Hardware and software maintenance: In no case will we perform hardware
interventions on broken equipment; for this reason we will help negotiate
global hardware support contracts and users will be encouraged to take an
extension under the corresponding contract for their workstation. In the
case of Digital systems, users should also subscribe to a software support
contract. In the cases of SUN and HP, we will maintain a software support
contract which covers the whole of CERN. (We are still discussing with IBM
When equipment arrives, assistance will be offered to install the system
software and vendor-supplied layered software. (It should be noted that in
some cases new equipment is installed by vendor engineers but in others, e.g.
SUN and SGI, this service costs extra and users should check first. If
necessary, we will try to arrange hardware assistance for self-installed
systems or hardware updates but this cannot be guaranteed for workstations.)
During its lifetime, assistance will similarly be offered for system
software upgrades to new releases or the installation of new products.
As part of the above support activities, we will try to arrange central
purchase of commonly-used layered software such as compilers, backup tools and
so on. By this means we would hope to obtain the best possible terms for CERN
users. Such software will generally be resold to end-users by means of TIDs at
the price thus obtained, with no markup.
As well as normal system interventions, users may call upon our services to
try to debug system problems. Where the problem is traced to an application,
physics or desktop, users will be referred to the appropriate service
elsewhere in CERN or to the vendor of the application.
Finally we will publish CERN-specific documentation (such as Installation
Guides) and Computing Newsletter articles, maintain news groups, one per
service offered, and run user meetings as appropriate to provide the latest
information about our services. All such information, plus other useful
UNIX-related material (e.g. UNIX man pages) will be maintained on a WWW home
page under the title ``UNIX Workstation Support'' accessible from the CERN
Up: UNIX Workstation and
Tue May 16 13:43:26 METDST 1995