CERN Accelerating science

Front Desk Support for UNIX Workstations and X Terminals

  Alan Silverman CN/DCI

We are pleased to announce that our Front Desk service for Unix Workstations and for X Terminals is now fully operational. Among the services which we offer are the following:

• Price lists for those Unix Workstations and X Terminals which are recommended and supported by our group. Also we have in some cases guidelines to assist with configuration selection. We are currently working on producing a chart attempting to show relative performance among the various brands and we hope to have a first release of this shortly.
• Small stocks of NCD X Terminals for urgent purchases. This will never be more than a very small number of devices so users should not rely on being able to obtain a device at short notice but we will try to keep one or two available at any one time. In addition, we will offer assistance to users to submit their own purchase requests to Finance Division.
• For users who have problems with their workstation or X terminal, we will try to act as a dispatch service, pointing the user at the appropriate person within the group or outside most likely to be able to help.

Anyone wishing to use this service is invited to send mail to

   WORKSTATION.FRONTDESK@CERN.CH

For particular questions on individual platforms, please use the e-mail address

format         <arch>.SUPPORT@CERN.CH
For example    HP.SUPPORT@CERN.CH
               XTERMINAL.SUPPORT@CERN.CH
               etc....

General questions about Unix Workstation Support and X Terminal support, can be sent to WORKSTATION.SUPPORT@CERN.CH