User Consultancy Office New Experimental Schedule
The User Consultancy Office started on November 21st a new schedule, aimed to widen the availability of its Help Desk:
The goal is to keep it open without interruptions (including lunch time) 8 hours per day, except Mondays (closed exceptionally from 9:00 to 10:00 for a regular operational meeting).
By keeping the Help Desk open over lunch time we are increasing our coverage time from 35 to 39 hours, and hope to satisfy the user demand.
Next year we will review the experience, and confirm the new timetable if it proves to be useful to the user community.
If you wish to express your feedback in either way, please send us your comments to User.Support@cern.ch.