If you need Help FRONT LINE Services Phone Location E-mail Address Computing Help Desk 78888 513/R-052 Helpdesk@cern.ch Opening hours: 9:00-12:30 and 14:00-17:30 Administrative Applications (EDH, BHT, etc.) 79933 5/R-021 Ais.Support@cern.ch Opening hours: 8.30-12:30 and 13:30-17.30 Central Computer Operators 75011 513/R-049 Computer.Operations@cern.ch (24/24 hours on call) General Network Operational Problems 74927 Network.Support@cern.ch Contacts at CERN The "Computing Help Desk" (also known as the UCO - User Consultancy Office) is the proposed central point for help on all computer-related issues. Following is a non-exhaustive list of individual people responsible or assigned to a given service. If you do not find a pointer to the service you need, then contact the "Computing Help Desk" for submitting your request. For all the services listed below please use the generic electronic mail address whenever possible. These mailboxes will be read even when the usual specialist is absent. It is helpful to use relevant keywords in the subject field of your message. Contact specialists directly only for very urgent cases or for very general consultations. Note that for the Web version of this page the "Service Definition" can be a link to the Welcome page of this service: we invite you to read carefully all the information given in this page before submitting a question/problem. ------------------------------------------------------------------------ Service Definition Name E-mail Address USER SUPPORT User Relations and Service Manager M.Marquina Helpdesk@cern.ch Help Desk Manager R.Woolnough Helpdesk@cern.ch User Registration M.C.Perler User.Registration@cern.ch Accounting Service A.Koppanyi Helpdesk@cern.ch Computer BookShop J.Megies COBS.Service@cern.ch CENTRAL COMPUTERS Public Login Servers (interactive UNIX servers) - RSPLUS (IBM/AIX) P.Martucci Pietro.Martucci@cern.ch - HPPLUS (HP/HP-UX) T.Smith Tim.Smith@cern.ch - DXPLUS (DEC-ALPHA/Digital UNIX) A.Miotto Alessandro.Miotto@cern.ch CORE Services - CSF (Simulation Cluster) V.Doré Csf.Support@cern.ch - SHIFT (Reconstruction & Analysis Clusters) T.Cass Tony.Cass@cern.ch - PCSF (Windows NT simulation cluster) C.Boissat pcsf-support@listbox.cern.ch - CORE Operations M.Vergari Mario.Vergari@cern.ch Work Group Servers T.Cass Tony.Cass@cern.ch NAP and Parallel Applications E.Mcintosh Eric.Mcintosh@cern.ch Direct Support for Physics H.Renshall Harry.Renshall@cern.ch Central VMS Services vxcern.support@cern.ch Oracle Databases S.Santiago Oracle.Support@cern.ch CERN-wide Print Service J.L.Vosdey Printer.Support@cern.ch Tape Allocations and Vault Space R.Minchin Richard.Minchin@cern.ch Stager, tapes and TMS support Tape.Support@cern.ch Central Data Recording (CDR) Cdr.Support@cern.ch DESKTOP COMPUTING Desktop Infrastructure Services A.Silverman Alan.Silverman@cern.ch Distributed File Services (incl. AFS) Afs.Support@cern.ch NICE (Networked PCs) F.Hemmer Nice.Support@cern.ch MACintoshes Support F. Ovett Mac.Support@cern.ch MACintoshes Sales W.Hug Waltraud.Hug@cern.ch PC Desktop (Repairs and Sales) C.Ball PC.Admin@cern.ch UNIX/LINUX Support P.Defert Philippe.Defert@cern.ch Contact Accounts (according to OS): HP 700 s/w: Hp.Support@cern.ch SUN s/w: Sun.Support@cern.ch Solaris s/w: Solaris.Support@cern.ch RS/6000 s/w: Aix.Support@cern.ch Digital Unix s/w: Dunix.Support@cern.ch X terminals: Xterminal.Support@cern.ch SCIENTIFIC APPLICATIONS & SOFTWARE ENGINEERING PaRC Service (Engineering Cluster) P.Martucci Parc.Support@cern.ch CERN Program Library L.Besson Heplib.Support@cern.ch PAW Support O.Couet Paw.Support@cern.ch LHC++ and GEANT Heplib.Support@cern.ch Software Development Tools SDT.Support@cern.ch Adobe FrameMaker Docsys.Support@cern.ch COMPUTING FOR ENGINEERING All comments, problem reports, and suggestions can be reported via the "Feedback" Web form accessible from the IT-CE Home page (link "Feedback" on the left). COMMUNICATIONS AND NETWORKS The complete and up-to-date list of contacts is in the "Communications Systems Group" Home page, at URL: http://network.cern.ch INTERNET APPLICATIONS Mail Support Mail.Support@cern.ch Web Office (support) F.Fluckiger Www.Support@cern.ch COMPUTER SECURITY Computer Security Information J.Gamble Computer.Security@cern.ch SERVICE URLs (Some Useful Web Pages) IT Home Page http://wwwinfo.cern.ch/ TvScreen (Systems Status) http://wwwcio.cern.ch/Others/TvScreen.html User Support http://wwwinfo.cern.ch/support Computing HelpDesk http://consult.cern.ch/service/helpdesk/ User Registration http://wwwinfo.cern.ch/uco/user-registration COmputing Books Selling (COBS) Service http://wwwinfo.cern.ch/support/cobs-service Computing Books Catalogue http://consult.cern.ch/books Accounting Service http://wwwinfo.cern.ch/accounting/ Mail Services http://consult.cern.ch/service/mail/ NICE Home Page http://nicewww.cern.ch/ PC Support Service Page http://pcwww.cern.ch/ PC Farms Homepage http://wwwinfo.cern.ch/pdp/pc/ UNIX Workstation and X Terminals Support http://wwwinfo.cern.ch/dis/ose/Support.html Software Development Tools http://www.cern.ch/PTTOOLS/ FrameMaker Support http://framemaker.cern.ch/ Text Processing related documentation http://wwwinfo.cern.ch/asdoc/textproc.html Network Connection Request Form http://network.cern.ch/register Remote/Mobile Computing http://network.cern.ch/mobile Computing Support for Engineering http://wwwinfo.cern.ch/ce Joint Controls Project (LHC Experiments) http://itcowww.cern.ch/ITCO/jcop/ Web Services http://www.cern.ch/CERN/Divisions/IT/IA/services/website/Welcome.htmle Web Office http://www.cern.ch/WebOffice Web Office / DWG http://www.cern.ch/CERN/meetings/DWG/Members.html Web Office / Guidelines http://www.cern.ch/WebOffice/Guidelines/ Other Computing Newsletters COMPUTING FOR ENGINEERING: See the CERN Computing Support for Engineering Newsletter, Distribution M.Tate-Lavergne Monique.Tate-Lavergne@cern.ch Editor L.Pregernig Ludwig.Pregernig@cern.ch SEMINARS AND PRESENTATIONS Designation Usual Location Organizer(s) Div. Telephone E-mail Address Computing Colloquia Auditorium / bldg 500 S.Jarp IT 74944 Sverre.Jarp@cern.ch Computing Seminars IT Auditorium 31/3-005 G.Folger IT 79778 Computing.Seminar@cern.ch Technical Presentations IT Auditorium 31/3-005 S.Cannon IT 75036 Stanley.Cannon@cern.ch Informatics Tutorials IT Auditorium 31/3-005 M.Marquina IT IT-Training.Service@cern.ch R.Ramos Computer Resources Allocation and Divisional Contacts COMPUTER RESOURCES ALLOCATION COMMITTEE (COCOTIME): Chairman: H.Hoffmann/DG 60/5-006 75458 Hans.Falk.Hoffmann@cern.ch Secretary: H.Meinhard/EP 1/1-028 76031 Helge.Meinhard@cern.ch DIVISIONAL REPRESENTATIVES FOR COMPUTING For questions about new registration and resource allocation please ask the contact person for your division. Div.Repres. Div. Repres. Div.Repres. Div. Repres. Div.Repres. AS M. Draper AT P. Heymans IT A. Koppanyi DSU M. Draper FI M. Saitta EST Ch. Delamare PE D. Duret EP A. Bjorkebo PS J. Riche SL M. Bornand ST E. Sanchez-Corral TH E.Gianolio TIS G.R. Stevenson NICE Divisional Representatives See URL: http://nicewww.cern.ch/homepage/nicerepr.htm DIVISIONAL REPRESENTATIVES FOR NETWORKING For questions about new installations, testing, local coordination, etc., please ask the contact person for your division (or, if you are an experimental physicist, the networking contact person within your experimental group). The complete and up-to-date list of contacts is given in the "Communications Systems Group" Home page, at URL: http://network.cern.ch